The IT Support Specialist is responsible for resolving current issues with IT equipment, software and infrastructure.

Your duties will include:

• Receiving and logging user problem reports, initial prioritization, root cause analysis in the ServiceNow platform;
• Independently diagnosing and resolving most user problems, IT equipment faults or directing to the appropriate service/support group;
• Installing and configuring hardware, software and peripherals;
• Assisting users with current issues (e.g. file recovery, granting access, starting systems);
• Creating documentation of IT systems used in the organization;
• Managing user accounts, groups and computers in AD/AAD;
• Participating in IT projects as a team member;
• Replacing computers, phones, printers, peripherals;
• Supporting corporate events, preparing videoconferencing equipment;
• Managing the Microsoft Office 365 service;
• Managing remote software distribution and monitoring systems;
• Supporting IT Administrators in the area of ​​managing file servers, email, antivirus systems, application servers;
• Teamwork, supporting other IT employees in their daily duties;
• User training in the scope of basic hardware and software functionalities.

If you have:

• Over 3 years of experience in a similar position;
• At least secondary education, although IT or technical education is welcome;
• Good knowledge of English, spoken and written, at least at B2 level;
• Practical knowledge of Microsoft client/server environment;
• Working knowledge of ITI methodology;
• Knowledge of Microsoft Office 365 office software;
• Knowledge of PC structure and peripherals;
• Knowledge of MacOS/iOS/Android environment;
• Experience in working on IT ticket platforms (experience in working with ServiceNow preferred);
• Knowledge of Azure, Microsoft System Center Configuration Manager, Endpoint Manager will be an additional asset;
• Ability to operate audio and video devices in meeting rooms;
• Perseverance in solving problems and independence;
• Ease of communicating with users, patience, and empathy in contacts with other people;
• Ability to cope with stress and work under time pressure.

We offer:

• Competitive salary;
• Development programs;
• Additional private medical care;
• Group life insurance;
• Possibility to participate in an additional Employee Pension Plan (PPE);
• Meal subsidy;
• Sports card subsidy;
• One additional day of leave (Polpharma Day);
• Access to the online shopping platform;
• Personal accident insurance for children of all Polpharma Biologics employees.